Front desks overwhelmed at peak times
A few staff serving a long queue. Kiosks absorb routine registrations so staff can handle exceptions.
Self-service kiosks · Jeddah & across KSA
Self-service kiosks that shorten queues without cutting corners.
Kiosk software and hardware integration for registration, check-in, ticketing and payment, designed so visitors always know what to do next without needing to ask staff.
Overview
Self-service only works when the next step is obvious.
We design the on-screen journey, the hardware connections and the back-office link together, because a kiosk that cannot print, scan or sync is just a screen on a stand.
The result is a kiosk visitors can use on their own in a minute or two, and that staff can trust to keep records, payments and receipts correct.
Built for
- Visitor registration and check-in
- Family entertainment centres
- Ticketing and payment points
- Service and request desks
The business case
What kiosks fix when they are done properly
Paper forms and re-typing
Information written by hand and entered later. Kiosks capture it once, correctly, at the source.
Kiosks that visitors avoid
Confusing screens send people back to the desk. We design for first-time users with no instructions.
Hardware that does not talk to software
Printers and payment devices that need manual workarounds. We integrate them properly.
Who it’s for
Who self-service kiosks are for
Entertainment venues
Play zones, attractions and centres with timed or ticketed entry.
Healthcare and services
Check-in and registration points where data accuracy matters.
Retail and hospitality
Ordering, ticketing and payment points that reduce waiting.
Public-facing organisations
Visitor management and service requests at reception.
Features
Kiosk capabilities in detail
Kiosk journeys
Large, clear screens that guide visitors step by step.
- Short flows designed for first-time users
- Arabic and English with an easy switch
- Accessibility-minded touch targets and text
Peripheral integration
Hardware that just works.
- Receipt and wristband printers
- Barcode, QR and card scanners
- Payment terminals
Back-office connection
Every interaction lands in the right system.
- Registrations and sessions synced to staff tools
- Sales recorded for reporting
- Remote content and price updates
Rollout and support
Installation and care after launch.
- On-site installation and testing
- Staff training
- Monitoring and local support
Have a queue that a well-designed kiosk could fix?
Request a kiosk walkthrough
In practice · Kids Zone Kiosk & POS
Busy front desks, too many separate tools.
Busy play zones need reliable walk-in registration, session control and point-of-sale from one shared system. When these run separately, queues grow and staff lose track of who is inside.
We brought the kiosk, staff-facing workflows and payment operations together on Firebase, so families can register themselves while staff keep control of sessions and sales.
- Flutter
- Firebase
- Firestore
- Cloud Functions
- Windows kiosk
- POS
How deployment works
From visitor journey to installed kiosk
Map the visit
Every step from arrival to exit, including where staff must still step in.
Design the screens
Prototype the kiosk flow and test it with people who have never seen it.
Integrate hardware
Connect and test printers, scanners and payment devices in the real enclosure.
Install and support
On-site installation, staff training and support through the first busy weeks.
Kiosk hardware and software
- Kiosk UI
- Flutter
- Windows kiosk mode
- Receipt & wristband printing
- Scanning
- Payment terminals
- Firebase
- APIs
Why ArrowTech
Why ArrowTech for self-service
Kiosks in production
We built the Windows kiosk, staff tools and POS behind a busy indoor play zone.
Local installation and support
A team in Saudi Arabia to install, train and respond when something needs attention.
Software and hardware from one partner
No finger-pointing between the screen supplier and the software developer.
Relevant work
Kiosk and front-desk projects in operation.
A self-registration kiosk for a busy play zone, and printing for hospital admission desks.
Hardware & kiosk
Kids Zone Kiosk & POS
Windows kiosk, staff tools and POS for indoor kids’ play zones.
- Flutter
- Firebase
- Firestore
- Cloud Functions
Healthcare
Hospital Wristband Manager
Offline-first patient ID printing for hospital wristband printers.
- Flutter
- Dart
- Firebase
- HIS integration
Client feedback
What operators say about working with us.
FAQ
Planning a kiosk rollout?
Ask about hardware, payments or offline behaviour before you commit.
Ask about Self-service kiosksDo you provide the kiosk hardware?
We can source and configure kiosk hardware and peripherals, or integrate with hardware you already have if it is suitable.
Can kiosks take payments?
Yes, by integrating a payment terminal supported by your bank or payment provider. We plan this early because it affects hardware choices.
What if the internet goes down?
We design each kiosk flow with an agreed offline behaviour, such as queuing transactions or directing visitors to staff.
Can we change prices and content ourselves?
Yes. Content, prices and session options can be managed from the staff or admin tools.
How many kiosks do we need?
It depends on visitor volumes and how long each transaction takes. We estimate this with you during the site visit.
Contact ArrowTech
Let’s design a kiosk visitors actually use.
Tell us about your site, your busiest periods and what visitors need to do. We’ll propose a kiosk journey and hardware set-up.
Head office in Jeddah. Working with teams across Saudi Arabia and the GCC.
41503 - Palestine Commercial CenterJeddah, Saudi Arabia(+966) 12-617-7177info@arrowtech.sa